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TAMARA GLASS, CSM

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PROFESSIONAL EXPERIENCE

 

Ovia Health, Boston, MA April 2019 – present

Project Manager

  • Help drive the Agile product development process across Ovia’s suite of mobile apps and in support of enterprise solutions for employers and health plans
  • Work with Product Managers to define the gaps in existing requirements and translate business needs into actionable work
  • Identify interdependencies across teams, unblock software developers, and set teams up to succeed on a daily basis
  • Facilitate collaboration across Engineers, Product Managers, and Designers to break complex problems down into actionable deliverables
  • Coordinate and lead planning sessions, internal product demos, and other Agile ceremonies
  • Work with internal stakeholders to identify opportunities for process improvements and better tooling

 

Notarize, Inc., Boston, MA, May 2018 – Jan 2019

Product Manager

  • Owned the product roadmap for native iOS and Android applications in support of company OKRs
  • Worked with product designers, engineers, QA, and other PMs across the organization (web and mobile) to define product goals and solve customer challenges
  • Improved team processes and led the team through agile ceremonies (backlog grooming, sprint planning, retrospectives, etc.) in an effort to launch timely, weekly product releases
  • Conducted user testing on key mobile app features, consistently working to iterate on product concepts and track key performance metrics
  • Collaborated with customer support/success teams, product marketing, and product analytics, and other departments across the organization to drive success from a mobile product perspective

Intrepid (an Accenture Digital studio), Cambridge, MA, Nov 2014 – May 2018

Project Manager (mobile, web, and operations)

  • Maintained a split role between project management/scrum master, product manager, and client relationship manager
  • Managed an average of 3 to 4 ongoing agile teams and projects, including mobile and web builds, strategy and design engagements, etc.
  • Owned the client relationship and was responsible for collecting requirements, writing user stories, managing expectations and priorities
  • Mentored team members, and prepared presentations to apprentices on Scrum processes, project management, and client management skills
  • After Accenture’s acquisition of Intrepid in June 2017, took on operations responsibilities company-wide, in an effort to help the studio transition from a startup to a more polished studio
  • Facilitated the implementation of new tools, technologies, and processes, to support specifics departments (Facilities, Sales, HR/Recruiting), as well as the entire Intrepid studio, in order to improve day-to-day operations as well as new hire onboarding process

 

C Space, Boston, MA, June 2012 – Nov 2014

Associate Project Manager

  • Oversaw relationship between clients and internal teams & managed intake of research requests
  • Managed global relationship & facilitated weekly calls between US and Shanghai teams
  • Implemented internal team processes and project management software systems
  • Managed resources and allocated tasks internally
  • Kept track of timelines for research and relevant client deliverables
  • Managed scope for research projects and tracked overall account budget

 

C Space, Boston, MA, September 2011 – May 2013

Senior Associate Community Manager

  • Facilitated research and managed members in online communities
  • Drafted research activities (surveys, discussions, etc.)
  • Analyzed data and drafted insights reports
  • Provided technical support to members and responded to member inquiries and concerns

CERTIFICATION & EDUCATION

THE SCRUM ALLIANCE

Certified Scrum Master: Course and certification completed through Scrum, Inc.

SOUTHERN NEW HAMPSHIRE UNIVERSITY

Master of Science degree candidate​: Industrial and Organizational Psychology, expected completion 2020

CONNECTICUT COLLEGE, New London, CT

Bachelor of Arts: Psychology, 2011